WHAT IS YOUR RETURN POLICY?

We do not accept returns or issue refunds. 

WHY DO YOU NOT ACCEPT RETURNS?

One of the most common questions we receive is, “why don’t you accept returns?”

The answer? We factor the environment into every business decision we make at The Leisure House - it’s a part of our core mission - and online retail returns are incredibly harmful to the environment. Here's why: Reverse logistics (or returns) generate over 5 billion pounds of landfill waste per year in the U.S. In the return process, trucks burn roughly 1.6 billion gallons of diesel fuel, resulting in 15 million metric tons of carbon dioxide emissions. In 2017, 11.3 percent of all purchases were returned, amounting to $380 billion worth of goods.

We don’t want to contribute to the “shop online in excess because returns are free” culture.

We research and heavily vet all of our products to ensure that our community is receiving only the best vintage goods available. We value you tremendously and hope that, together, we can all work towards consuming less and purchasing more mindfully.